At Nate’s Honey Co., it’s in our nature to push the envelope on what customer care looks like in our community and within the honey category. We believe that the way we serve and honor our customers is a direct reflection of our heart as well as an extension of our Bee Attitudes.
Meet Lisa. Customer care specialist and queen bee of kindness. Read as she describes her unique role on the team and how it is a direct extension of the heart of Nature Nate himself.
Q: How would you describe your role on the Nate’s team?
My role can have many facets to it depending on the assistance a customer is needing. I would say I am a problem-solver, educator and encourager. I love being able to serve any customer inquiry, so customers feel heard as well as taken care of. I love sharing with them the history of Nate’s Honey Co. and Nathan Sheets’ passion for bringing transparency into the honey industry by verifying the authenticity and purity of our honey through testing.
Regardless of the reason for the call, I feel a responsibility to represent the Nate’s family and the heart of Nathan Sheets with love. Nathan is passionate about people and quality service for all, so I strive to emulate his heart when interacting with customers.
Q: As a company, we strive to be leaders in educating consumers on why choosing raw and unfiltered honey over processed sugar is important as well as setting the highest quality standards in our field. What strides do you see us making to ensure both of these goals are met?
The Nate’s website is a treasure trove of great information and educational resources about honey in general and Nate’s in particular. I can send direct links to customers, so they can see the importance of choosing raw & unfiltered honey, what we’re doing for honey bee health through our Long Live the Bees initiatives, and how Nate’s is truly the leader in the honey industry as it relates to our quality control and testing. I also have the opportunity to point them toward our honey-sweetened recipes that will serve their family from breakfast to dinner. It broadens our customers’ “honey world” beyond the simple tea and oatmeal pairings and helps them see how they can use honey in so many other ways.
Q: The Nate’s family implements a set of core values called the Bee Attitudes. Is there a specific attitude you strive to implement?
The one I chose is Bee Loving. As a leader for customer care, I know the importance of going above and beyond when listening to and serving our customer. Sometimes all a customer really needs is someone to listen to their situation, show love and help them find a quick solution. That’s my role, and I pray we push the envelope every day to create the highest quality customer care in the country.
Q: What is something you want people to know about Nate’s that they might not know from just looking at our orange label?
For me, that’s easy. I want people to know that we are more than just a honey company. Nathan and Patty’s vision was to not just build a successful company but to be a blessing to their employees, the community and beyond. This is demonstrated through our giving back program called Honey Gives Hope. Through it, we are able to partner with homeless shelters, food banks, women’s shelters, the National Breast Cancer Foundation and Christian mission agencies. As Nathan says, “The Lord has blessed us, so we can be a blessing to others.”
